Refund policy

Restaurant Hotline Plus — Returns & Refunds

We want you to feel confident with every purchase from Restaurant Hotline Plus. If something isn’t right with your order, we’re here to help and will do our best to make it right.

Digital Download Policy: Due to the nature of digital products, refunds cannot be provided after files have been downloaded. If you experience any issues accessing or using your purchase, please contact me immediately, and I’ll do my best to help resolve it.

If you have any questions before purchasing, please contact us and we’ll be happy to assist.

Contact Information

For help with an order, return request, or product questions:

Email: info@gvg3solutions.com
Phone: 231-412-0188

Customer support inquiries are typically answered within 1–2 business days.

Return Window

Returns are accepted within 30 days of delivery for eligible physical products.

Item Condition

To be eligible for a return, items must be:

Unused and in original condition
Returned with original packaging when applicable
Free of damage or signs of use

Items that do not meet these conditions may not be eligible for a refund.

Proof of Purchase

A copy of your order confirmation or receipt is required to process any return or refund request.

How to Start a Return

To begin a return:

Email: info@gvg3solutions.com

Please include:

Your order number
Reason for the return
Any relevant photos if applicable

We’ll provide instructions for the next steps.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A brief description of the issue
Photos of the item and packaging when applicable

Once reviewed, we may provide:

A replacement item
Refund approval
A prepaid return shipping label when appropriate

Return Shipping

If the item is damaged, defective, or incorrect → We cover return shipping costs
For standard returns → Customer is responsible for return shipping costs

Refund Processing

Once your returned item is received and inspected:

Refunds are issued to the original payment method within 5–7 business days
Original shipping fees are non-refundable
Your bank or payment provider may require additional processing time

Exchanges

We recommend placing a new order for the item you want.

How it works:

Request a return
Receive return approval
Refund is processed
Place a new order anytime

Price differences:

If the replacement item costs more → Customer pays the difference
If the replacement item costs less → Difference will be refunded

Order Changes or Cancellations

Need to update or cancel your order?

Please contact us within 12 hours of placing your order.

We’ll do our best to modify or cancel the order before shipment or processing begins.

Once an order has shipped or been processed, standard return policies apply.

Exceptions (Non-Returnable Items)

The following items are generally non-returnable:

Personalized or custom products
Digital downloads or online products once delivered/accessed
Final sale items
Used or damaged items

Gifts

If an item was purchased as a gift:

The recipient may request store credit once the return is approved
Contact us with the purchaser's name and order information

If the item was shipped to the purchaser first:

Refunds will be issued to the original payment method used at checkout

Accessibility

Restaurant Hotline Plus is committed to providing an accessible and inclusive experience for all customers.

If you need assistance, please contact us: